KAMA SHOETRA — TERMS AND CONDITIONS

Last updated: 26 September 2026

1. SERVICE AGREEMENT
By using the services of Kama Shoetra (Pty) Ltd ("Kama Shoetra", "the Company", "we", "us"), you ("the Customer") agree to the following terms. These terms apply to all our services, including cleaning, restoration, the marketplace and subscriptions.
You must be 18 or older to use our services. If you are under 18, a parent or guardian must accept these terms and place the order for you.

2. SCOPE OF SERVICES
The Company provides professional shoe and equipment cleaning, restoration, and care services at our Sandton location (1 Kikuyu Rd, Moove Gym, Sunninghill, 2157). Services include but are not limited to:
- Full sneaker wash and cleaning
- Sports gear cleaning (boxing gloves, shin guards, cleats, helmets)
- Golf equipment cleaning
- Shoe restoration and recolouring
- Corporate bulk cleaning deals

3. AI-POWERED INSPECTION
- Each item is photographed and assessed using AI (Anthropic's Claude) upon intake.
- AI inspection determines the condition, material type, dirt severity, and recommended services.
- Items assessed as heavily soiled may incur a surcharge of up to 20%, which will be disclosed before proceeding.
- AI inspection results are stored against the order for quality assurance and dispute resolution.

4. CUSTOMER RESPONSIBILITIES
- Disclose any known defects, damage, or special care requirements at drop-off.
- Items are left at the Customer's own risk during the service period.
- Collect items within 14 days of notification that services are complete.
- Items uncollected after 30 days may be donated or disposed of at the Company's discretion.

5. COMPANY RESPONSIBILITIES
- Exercise reasonable care and skill in performing agreed services.
- Photograph and AI-inspect each item upon receipt, noting pre-existing conditions.
- Use appropriate cleaning methods and products for each material type.
- Aim to complete services within 24–48 hours, though this is not guaranteed and depends on workload and item condition.

6. LIABILITY
- The Company is not liable for pre-existing damage, wear, or natural deterioration.
- The Company is not liable for colour changes or material reactions that may occur during normal cleaning.
- Maximum liability for any item shall not exceed the declared value or R5,000 (whichever is lower).
- The Company is not responsible for items left uncollected after 30 days.

7. PRICING AND PAYMENT
- Prices are as quoted at the time of order and are inclusive of VAT.
- Payment may be made at drop-off or upon collection ("Pay on Collection").
- Surcharges for heavily soiled items will be communicated before proceeding.
- Additional services identified during inspection require Customer approval.
- Promotional pricing and bundle deals are subject to availability and may change without notice.

8. TURNAROUND TIME
- Standard turnaround is 24–48 hours from drop-off. This is an estimate and not a guarantee.
- Turnaround may vary based on workload, item condition, and services required.
- Restoration services may take 3–7 business days depending on complexity.
- The Company will notify the Customer of progress and any delays via WhatsApp or phone.

9. DISPUTE RESOLUTION
- Disputes must first be raised directly with the Company within 7 days of collection.
- Before/after AI inspection photos serve as evidence of item condition.
- If unresolved, disputes may be referred to mediation in accordance with South African law.

10. PRIVACY AND DATA PROTECTION (POPIA)
Kama Shoetra (Pty) Ltd is the responsible party for your personal information under the Protection of Personal Information Act (POPIA). Our Privacy Policy at kamashoetra.com/privacy explains what we collect, why, who we share it with, how long we keep it and your rights. In short:
- We collect your name, phone number and email address, any address you give us for a pickup or delivery, photos of your items and your order history. We use them to provide our services and to contact you about your orders.
- Photographs of items are taken for quality assurance, AI assessment and dispute resolution.
- We don't sell your personal information. We share it only with the service providers that help us run Kama Shoetra, and only what each one needs:
  - Supabase: Hosting, database, sign-in, file storage and server functions (Ireland (European Union))
  - Anthropic (Claude AI): AI assessment of studio photos, and of photos you add in the app if you allow it (United States)
  - Yoco: Card payments for cleaning orders, marketplace purchases and listing fees, in the app and at our studio
  - Paystack: Monthly subscription payments (Kama Shoetra Club and Seller Pro)
  - Uber Direct and Picup: Courier pickup and delivery. Picup is only used as a backup courier
  - Google Maps Platform (Places): Address search in the app, so you can pick your exact address as you type (United States)
  - The Courier Guy / Pudo: Marketplace shipping and Pudo lockers
  - SendGrid (Twilio): Sending our emails (United States)
  - 360dialog and Meta (WhatsApp): WhatsApp order updates and permission requests
  - Expo: Delivering push notifications and app updates (United States)
  - Apple and Google: Push delivery (Apple Push Notification service and Firebase Cloud Messaging), address look-up on your phone and maps in the app
  - OpenStreetMap (Nominatim): Turning a typed address into map coordinates when needed, and the map of our studio on the order screen (United Kingdom and Germany)
  - BytePlus and Meta (Facebook and Instagram): Creating and publishing marketing posts, only for orders where you said YES (BytePlus: Singapore)
- Some of these providers process information outside South Africa. Our Privacy Policy explains where, and who else may see some of your information, such as our partner drop-off locations.
- We may also disclose information where the law requires it.
- We only send you promotional messages if you agree to receive them, and you can opt out at any time.
- To access, correct or delete your personal information, email hello@kamashoetra.com, call or WhatsApp 068 614 3596, or visit our studio. We respond within 30 days. When you ask us to delete your account, we delete or anonymise your information within 30 days (see kamashoetra.com/account-deletion).

11. MOBILE APP AND DIGITAL SERVICES
- When available, the Kama Shoetra mobile app provides order tracking, rebooking, and pickup/delivery services.
- Pickup and delivery services are limited to a 20km radius of our Sandton location.
- Digital services are subject to separate terms which will be presented within the app.

12. MARKETPLACE (COMING SOON)
- The Kama Shoetra marketplace will allow verified users to buy and sell pre-owned shoes.
- All marketplace items must be cleaned and verified by the Company before listing.
- The Company acts as an intermediary and does not guarantee the condition of third-party items beyond the cleaning service provided.
- Marketplace terms will be published separately when the service launches.

13. INTELLECTUAL PROPERTY
- The Kama Shoetra name, logo, and brand elements are the property of the Company.
- We only use before-and-after photos of your items in our marketing if you say YES when we ask. You can withdraw your permission at any time by contacting us with your order number.

14. AMENDMENTS
The Company reserves the right to amend these terms. Updated terms will be available at our premises and on our website (kamashoetra.com/disclaimer).

15. GOVERNING LAW
These terms are governed by the laws of the Republic of South Africa.

16. CONTACT
Questions about these terms? Email hello@kamashoetra.com or call or WhatsApp 068 614 3596. Our Privacy Policy is at kamashoetra.com/privacy.

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