How can we help?
Questions about an order, the Kama Shoetra app, a payment or your account? The quickest way to reach us is WhatsApp. Have your order number handy if you have one.
- Monday to Friday
- 8:00 AM to 5:00 PM
- Saturday
- 8:00 AM to 1:00 PM
- Sunday
- Closed
Order and app help
Track an order
In the app, open the Orders tab and tap your order to see its live status, from intake to ready. We'll also message you when it's ready. Booked at the studio? WhatsApp us your order number and we'll give you an update.
Change or cancel a booking
Message us on WhatsApp with your order number as soon as possible, ideally before your pickup or drop-off, and we'll sort it out with you.
Payments and receipts
Card payments open on Yoco's secure checkout page, so your card details never touch the app. If you were charged but your order still shows as unpaid, send us your order number and the time you paid. Never send us your card number or PIN. We will never ask for them.
Courier pickup and delivery
Book a pickup in the app's Book tab. You'll see a delivery quote for your address before you pay. If a courier is running late or missed you, WhatsApp us your order number.
Marketplace buying and selling
Questions about an item, a Pudo locker delivery, or listing a pair for sale? Tap the listing or Sell in the app's Market tab, or message us with the item name.
Kama Shoetra Club subscriptions
To change or cancel a Kama Shoetra Club or Seller Pro membership, message us and we'll do it for you. Your perks run to the end of the period you've paid for.
Sign-in and your account
Forgot your password? Tap Forgot password? on the sign-in screen and we'll email you a reset link. Update your contact details or change your password under Profile.
Privacy and deleting your account
Read our Privacy Policy or see how to delete your account. In the app: Profile → Privacy & account deletion.
Not happy with a clean?
Tell us straight away, and within 7 days of collecting your item. WhatsApp or email us your order number, what you're unhappy with and a photo if you can. We photograph and inspect every item when it arrives, so we can compare its condition before and after and put things right quickly.
Our full service terms are on our terms and conditions page.
Quick answers
How long does a clean take?
Standard turnaround is 24 to 48 hours from drop-off. Restoration and recolouring take longer. Turnaround times are estimates, and we'll message you when your order is ready.
Where do I drop off and collect?
At our studio inside Moove Gym, 1 Kikuyu Rd, Sunninghill, Sandton, 2157. We're open Monday to Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to 1:00 PM.
Can you collect and deliver my shoes?
Yes. Book a courier collection in the Kama Shoetra app. The app shows you the courier fee for your address before you pay, and we'll arrange the return trip with you.
Is my card information safe?
Yes. Card payments happen on Yoco's or Paystack's own secure pages. Your card number never passes through the Kama Shoetra app or our servers, and we don't store it.
How do I delete my account?
In the app, go to Profile, then Privacy & account deletion, then Request account deletion. You can also email hello@kamashoetra.com from the email address on your account. See kamashoetra.com/account-deletion for details.
More answers on our service pages:
Still stuck?
Send us a message on WhatsApp or email hello@kamashoetra.com and a real person will get back to you. For general enquiries you can also use our contact form.